Platinum Play Casino New Zealand – Games, Payments and Support
WELCOME BONUS
- Get 500% on four first deposit bonuses up to 1000$
Kia ora and welcome to Platinum Play, an online casino made for New Zealand players. We’ve been around since 2004, and today you can play over 600 pokies, table games, video poker and live casino games in NZ dollars on mobile or desktop.
Over the last year we’ve rolled out some updates: our mobile app has been refreshed with extra games and a redesigned lobby for quicker navigation, and banking now supports Google Pay along with cards, e-wallets and even Ethereum and Tether in supported regions.
New customers can claim up to NZ$800 in deposit matches across the first three deposits, with a minimum deposit from NZ$10 and standard wagering rules. On top of that, you get 10 daily spins to win a Million, giving your first few sessions a useful boost.
Platinum Play Review 2025
Platinum Play has been online for more than 20 years, with New Zealand one of our key regions. Our main game suite is powered by Microgaming / Games Global and Evolution, giving access to pokies, jackpots, blackjack, roulette, baccarat, video poker and casual games in one account.�
For Kiwi players we offer NZ$800 in welcome bonuses across the first three deposits, NZD as an account currency, and withdrawals that usually clear in 1-3 days once verification is complete. Our average RTP across all games sits around the mid-90s, in line with other long-running online casinos.
Year launched | 2000 / 2004 |
Operator | Digimedia / Baytree Interactive |
Licensing authorities | MGA (MGA/B2C/167/2008) and Kahnawake |
Minimum deposit | NZ$10 for most methods |
Welcome package | NZ$800 multi-step welcome package |
Typical withdrawal times | 1–5 days (faster with e-wallets) |
How We Serve Kiwi Players in 2025
In 2025 our focus for New Zealand is obvious: NZD accounts, familiar payment methods, and local-friendly content on our /nz pages. You can navigate banking, support and responsible gaming information without needing to translate overseas terms or guess at currencies.
We keep our bonus terms, payout statistics and responsible gaming tools available on site, so you can check wagering rules, average payouts and the current state of our licence and eCOGRA seal at any time. That way, you can decide calmly how much time and money you want to spend here, instead of guessing how things work behind the scenes.
Platinum Play Casino Games
Our main drawcard for Kiwi players is the breadth of games. You can spin traditional reel pokies, jump into modern video pokies with features, sit at blackjack and roulette tables, or play fast video poker hands, all from the same balance.
The bulk of our pokies and table games come from Microgaming / Games Global, with live dealer tables provided by Evolution. That mix gives you long-running favourites alongside new releases and live blackjack or roulette streamed from real studios, with round-the-clock tables.
Video pokies | 5-reel games with features, bonus rounds and free spins | Immortal Romance, Jungle Jim El Dorado, Fortunium |
Reel pokies | Simple 3-reel style pokies | Classic fruit and bar-symbol titles |
Progressive | Jackpots pooled across many players and casinos | Sisters of Oz Jackpots, 9 Masks of Fire |
Table games | Digital versions of card and wheel games | European Blackjack, Atlantic City Blackjack, roulette |
Live casino | Real dealers streamed to your device | Live blackjack, live roulette, live baccarat |
Video poker | One-hand and multi-hand poker-style machines | Jacks or Better, Aces & Eights, All Aces |
Pokies, Table Games and Video Poker in Detail
Pokies remain the first stop for many New Zealand players, so we lean heavily into that category. You’ll find three-reel classics, modern five-reel titles with stacked wilds and free spin rounds, and a progressive section for those who enjoy jackpot chases. You can play many pokies in demo mode first to get a feel for the rules before committing real money.
Some of the most played pokies for Kiwi customers include:
- Immortal Romance – A dark, vampire-themed pokie with a strong storyline, character-driven bonuses and plenty of free spins potential.
- Avalon – Classic medieval/Arthurian slot with knights, castles and a focus on straightforward paylines and traditional bonus rounds.
- Jungle Jim El Dorado – Adventure-style game with a treasure-hunting hero, cascading reels and multipliers that build as you land consecutive wins.
- 9 Masks of Fire – Fast-paced, symbol-driven pokie where mask combinations can trigger instant prizes, alongside free spins and simple bonus features.
- Sisters of Oz Jackpots – Fantasy slot with a cast of magical sisters, stacked symbols and jackpot features that add extra big-win potential.
- Alaskan Fishing – Nature and outdoors-themed pokie featuring fishing, wildlife and stacked symbols, ideal if you like calm, scenic visuals.
- Adventure Palace – A jungle expedition game with exotic animals and classic slot mechanics, great for players who prefer simple, old-school pokies.
- Fortunium – Steampunk-style city setting with mystery symbols and feature-rich bonus rounds, suited to players who enjoy modern, bonus-heavy pokies.
If you prefer cards or wheels, there is a sizable list of blackjack, roulette and baccarat tables, including European and Atlantic City rules, plus French and European roulette for a lower house edge compared with the standard American layout. Video poker fills the gap between slots and classic poker – fast rounds, clear paytables and variants that reward different combinations, from simple Jacks or Better to more specialised Aces-focused games.
Funding and Withdrawal Options and Terms
Banking has been set up to work smoothly for New Zealand residents using familiar options. You can deposit with major cards, e-wallets, prepaid vouchers and online banking services, with NZD supported as a base currency and low minimum deposits from around NZ$10 for most methods.
Withdrawals are processed through many of the same methods you use to deposit. Once your account is verified, most cash-out requests go through a pending stage of up to 24 hours, then reach you within 1–5 days, depending on the banking channel chosen. E-wallets are generally the quickest route.
Deposit methods | Visa, Mastercard, certain debit cards, Skrill, Neteller, MuchBetter, ecoPayz, Paysafecard / Neosurf, bank transfer |
Withdrawal methods | E-wallets (Skrill, Neteller, MuchBetter, ecoPayz), bank transfer, cards |
Accepted currencies | NZD, AUD, EUR, USD, GBP� |
Minimum deposit | Usually from NZ$10 |
Typical minimum withdrawal | Commonly NZ$20–NZ$50, depending on method and region |
Usual processing times | E-wallets ~24–48 hours after approval; cards and bank transfer 2–5 business days |
Fees | We do not normally charge our own fees; your bank or wallet may apply charges |
How Deposits and Cash-Outs Work Day to Day
To deposit, you sign in, visit the Banking page, select a method, enter the amount and confirm; for most options, the funds appear straight away and you can start playing immediately. Some online banking options may redirect you to your bank to confirm the payment using your usual authentication steps.
When you request a withdrawal, the cash usually goes back through the most recent successful deposit method, unless regulations or provider rules require a different route. During the pending stage you may sometimes reverse the withdrawal, though we encourage you to treat cash-outs as final and give yourself breathing room rather than chasing extra play with those funds.
Is Platinum Play Legal and Legit for New Zealand Players?
Platinum Play operates under licences issued by international regulators, primarily the Malta Gaming Authority with licence number MGA/B2C/167/2008, plus a Kahnawake Gaming Commission licence for Baytree Interactive Ltd, which runs the NZ-facing site. Our games carry the eCOGRA seal, which means independent testing of RNG fairness and payout accuracy.
Under current New Zealand law, online casinos based in New Zealand are not allowed, but New Zealanders may legally gamble on offshore online casino sites. These offshore sites, including ours, are not regulated by the Department of Internal Affairs (DIA) and sit outside the local complaint process.
For you as a Kiwi player, this means we are licensed and audited overseas, you can legally create an account and play from New Zealand, but you do not have the same local legal protections you would have with a DIA-licensed operator once that regime comes into effect.
Playing From New Zealand in 2025
New Zealand is in the middle of building a new licensing system for online casinos, with the Online Casino Gambling Bill moving through Parliament and licences expected from 2026 onwards. Until that system is live, no online casino holds a New Zealand licence; all legal real-money casino play by residents takes place on offshore sites like ours.
Our role in this environment is to meet or exceed the standards required by our existing regulators and auditors. Your role is to understand that you are dealing with an overseas operator, set personal limits, and only play with money you can afford to lose. That way, you stay within the law and keep your own risk profile under control.
Bonuses and Promotions
New players on the New Zealand site receive a welcome package of up to NZ$800, spread across the first three deposits as 100% matches up to NZ$400, NZ$200 and NZ$200. The typical wagering requirement is around 35x the bonus amount, although exact figures and game contribution rules can change, so the Promotion Terms page should always be checked before you opt in.
Beyond the welcome offer, we run rotating reload bonuses, free-spin campaigns linked to new pokies, prize draws and regular loyalty rewards, all designed to keep ongoing play structured rather than random hand-outs. Every real-money bet earns loyalty points, which can later be converted to casino credits; higher-value and long-term players may be invited into a VIP setup with personalised offers and higher limits.
- a three-step NZ$800 welcome package,
- ongoing deposit matches on selected days,
- free-spin offers tied to nominated pokies,
- loyalty points on every cash wager,
- an invitation-only VIP club with tailored rewards for frequent or high-stakes play.
How to Use Bonuses Sensibly
Bonuses are meant to extend your playing time, not to fix losses. Before you accept any offer, check three things: the wagering requirement, how different games contribute, and any maximum bet or withdrawal rules. This helps you avoid surprises when you later try to cash out.
A steady approach works best. Treat bonus funds as extra spins or hands, set a win goal and a loss limit in advance, and be comfortable walking away once either is reached. If any term is unclear, ask support to explain it in plain language before you opt in.
Mobile Casino and Apps
You can play at Platinum Play on most modern smartphones and tablets through your browser. The mobile site is built in HTML5 and keeps the main features of the desktop version – registration, deposits, withdrawals, pokies, table games, live casino and support – without needing extra software.
There is also an iOS app listed in certain regions, giving another route into the same account. For New Zealand, most players simply use the mobile browser version, as it carries the main game library and banking options and is kept updated alongside the main site.
Devices and Everyday Use
Our mobile casino is tested on recent versions of iOS and Android, plus common browsers such as Chrome and Safari. If your phone or tablet runs a reasonably current operating system and has a stable internet connection, you should be able to play without noticeable lag on most games.
Because you are playing for real money, it is best to use secure Wi-Fi or trusted mobile data, keep your phone locked when not in use, and log out after each session – especially if you share devices or often hand your phone to friends or family members.
Verification Process (KYC)
Like other casinos regulated by the MGA, we carry out a Know Your Customer (KYC) process. You can usually register and deposit with basic details, but before your first withdrawal – or earlier in some cases – we must confirm your identity, address and payment methods. This is a legal requirement and also reduces fraud and account misuse.
Verification can be requested at any time, but most New Zealand players encounter it when they ask to cash out a first sizable win, change banking details or hit certain lifetime transaction thresholds.
Typical documents include:
- Government-issued photo ID (e.g. New Zealand driver licence or passport),
- Recent proof of address (e.g. utility bill or bank statement, usually not older than 3 months),
- Evidence of ownership for your chosen payment method (e.g. masked card photo or e-wallet/online banking screenshot showing your name and partial details).
How Long Verification Takes and How to Speed It Up
KYC checks usually take between 24 and 72 hours once clear copies of your documents have been uploaded, though very busy periods or unclear scans can extend this. You will receive feedback by email or through support if anything further is needed.
To keep things moving, send colour images, make sure all four corners of each document are visible, and use the same personal details in your account as those on your ID. Once verification is complete, future withdrawals tend to move faster, as the additional checks are largely out of the way.
Advantages and Disadvantages of Platinum Play NZ
We aim to give New Zealand players a stable, familiar experience built on long-running software and licences. That said, every online casino has areas where it excels and areas where it may not suit every person equally well.
Advantages:
- a long operating history with MGA and eCOGRA oversight,
- an NZ-facing site with NZD and plenty of pokies,
- a welcome package up to NZ$800,
- banking from NZ$10 with common cards and e-wallets,
- 24/7 live chat.
Disadvantages:
- reliance on overseas regulators rather than the DIA,
- withdrawal times that can feel slow compared with instant-pay wallets,
- a game library mainly centred on a few software providers
Is Platinum Play a Good Fit for You as a Kiwi Player?
If you enjoy Microgaming-style pokies, live blackjack or roulette and want to keep everything in NZD, our casino will likely feel familiar within a few minutes of logging in. Players who value long-running licences and visible payout reports also tend to appreciate the transparency of our audit links and published payout percentages.
On the other hand, if you only want instant withdrawals or you strongly prefer New Zealand-regulated sites, you may be better waiting to see which operators receive local licences once the new regime goes live. We encourage you to compare options and pick the approach that matches your own risk tolerance and playing style.
Customer Support
Our support team is available 24 hours a day, 7 days a week, including weekends and public holidays in New Zealand. Help is provided mainly in English for Kiwi customers, with additional languages offered where needed.
The fastest way to sort most issues is live chat, which you can open from the site on desktop or mobile. Email support is available for longer queries, complaint follow-up and document-related questions.
Main contact routes:
- 24/7 live chat via the Help Centre;
Email support ([email protected]); - Online FAQ section covering common topics like banking, bonuses, verification and responsible gaming
When to Reach Out
You can contact us any time you are unsure about a rule, a payment status or a technical glitch. Typical reasons Kiwi players start a chat include delayed withdrawals, trouble uploading KYC documents, bonus terms that need clarification and questions about how to set playing limits.
Our aim is to give clear, direct answers rather than long scripts. If we need to escalate, you will be told what extra information is required and roughly how the next steps look, so you do not feel left in the dark.
License and Security at Platinum Play casino
Platinum Play holds a Malta Gaming Authority licence under number MGA/B2C/167/2008 and, for the NZ-facing site, a Kahnawake Gaming Commission licence held by Baytree Interactive Ltd. Our games are covered by the eCOGRA seal, meaning external testing of RNGs and payout percentages, with monthly or regular reports available.
All transactions and logins use SSL encryption, similar to that used by banks, with session-based keys generated each time you connect. When you log out, the key becomes invalid, reducing the risk of interception of your personal or banking data.
In practice this means your account is backed by:
- recognised gaming licences backing your account,
- Regular independent audits,
- 128-bit SSL encryption on every transaction,
- Privacy and security policies governing how your identity data and banking details are handled under strict internal controls.
Why Licensing and Audits Matter
Licences from regulators like the MGA and Kahnawake are more than logos at the bottom of a page; they set rules about how player funds are handled, how quickly withdrawals must be processed in normal circumstances, and how disputes are handled. Audits from bodies like eCOGRA test the game code and payout statistics to check they match stated RTPs.
For you as a player, this combination does not remove all risk—online gambling always carries financial and emotional risk—but it does give an extra line of oversight above our own internal controls, and a clearer complaint path than you would have with unlicensed operators.
Responsible Gaming Tools
We treat responsible gambling as part of the core service, not an afterthought. The DIA and New Zealand public health providers are clear about the harms that can arise from uncontrolled gambling, and our regulators expect us to provide tools that help players stay in control of both time and spending.
On our site you will find a Responsible Gaming section explaining the available tools and linking to external help services. Support staff are trained to help you set limits, pauses or full self-exclusion on request.
Available tools include:
- Daily, weekly and monthly deposit or loss limits
- Session reminders and reality checks
- Temporary time-outs
- Full self-exclusion for longer periods
- Links to independent support organisations that help New Zealanders experiencing gambling harm
Getting Help Around New Zealand
If you ever feel your gambling is getting away from you – on our site or anywhere else – the first step is to slow down and talk to someone. You can start with our live chat to put limits or a self-exclusion in place, and you can also contact New Zealand-based organisations such as PGF Services and other problem-gambling support lines, which provide free, confidential help.
Online casino play should sit behind rent, food, power and essentials, and it should never rely on borrowing. Setting limits and using the tools available makes it much easier to keep it in that space – an entertainment expense that you can walk away from at any time.